This section describes policies ofinitiative.co.in regarding payments received from customers and returns to customers for products or services ordered.
Method of Payment
Presently payment methods available with initiative.co.in are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all RuPay, VISA & MasterCard. Only Indian cards are accepted as international cards would not be supported. You will have to enter your 16-digit Credit/Debit card number and the 3-digit CVV (Card Verification Value) code which is at the back of your card and complete the payment.
Cash On Delivery(C.O.D)
This option is available only in Lucknow and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked amount prior to delivery, to be collected by authorized Initiative collection personnel. The official receipt for cash collected will be provided to the customer.
You can avail of C.O.D. on an order if
1) Your delivery location is serviceable by Cash collection personnel.
2) Cash Collection will be made only between 11:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.
All offer prices on initiative.co.in are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.
After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Post shipment of your products, orders cannot be cancelled at all. In the event of non-delivery occurred due to your mistake (wrong name, address or any other wrong information), Initiative would incur an extra cost for redelivery and the same would be claimed from you.
Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
- Pre-Booking Amount Guarantee.
- If prices are increased after you ordered, the current price (Release Date effect) will be applicable on your order.
- The balance amount of your pre-booking should be paid before the shipment of your order.
- We are running Pre-Booking only on Net Banking, Debit and Credit Card.
- Pre-Booked products are shipped separately, we will not club these with any other booked products.
- We aim to deliver Pre-Booked products on or after the official launch date depending on the stock availability.
Demonstration & Installation
Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact our customer care at 9956099560 or email us on [email protected] and we will be happy to assist. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis.Installation is provided by the manufacturing company’s authorized service center/franchisee. For the Air conditioners standard installation charges will apply.
These items of work are excluded from the scope of work for Split A/c Installation: Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, All masonry work, dismantling, if earlier Split A/c is present.
For other, products, standard installation will be provided as per company norms and is complimentary. After delivery/receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact our customer care.
Returns & Refunds
We make every effort to service the orders placed with us, as per the specification and delivery timelines mentioned against each product. We request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, bring it to our notice before accepting delivery by calling us on 9956099560 or email us on [email protected]. After acceptance of delivery of the product, Initiative will not entertain any returns or refund request.
Refund will be done within 10-15 working days from the date of request of refund. The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged:
- Mobile Phones and Laptops
- Mobile Phone accessories like screen guards, screen protectors and tempered glass.
- All console games and PC games that are labeled as non-returnable on their product detail pages.
All items to be returned must be in their original condition along with the following:
- Original Order Invoice
- Original packaging with labels, user manuals and warranty card
- Serial Number/IMEI of the product being returned should match our system
- Any accessories/components, combo or bundle products or freebies you received with the purchase
- For Wrong product/colour, incorrect description and missing accessories, the product should be unused
- For “Defective on Arrival” of installable products, returns will be accepted only if the product was installed by authorized service engineers
Returns will not be accepted if any of the installable products is unboxed and or installed by customer himself or by anyone other than authorized service engineers. Any damages or defects for such products will not be accepted.
After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above-mentioned details for the same.
For any product/service available on sale on www.initiative.co.in, the company does not assume any liability. Our website, initiative.co.in is only for the online business of providing products/services from manufacturers to customers at the destination of their choice in Lucknow for the present.